This website and the services offered through it are operated by:
In these terms, "we", "us" and "our" refer to DEEP Padel Nordics AB (trading as DEEP Padel). "You" refers to the person making a booking, registering an account, or buying from our shop. By using deep-padel.com or any of our services, you agree to these terms. If you don't agree, please don't use the service.
All prices on the website are shown in Swedish kronor (SEK) and are inclusive of Swedish VAT (moms) at the rate applicable to each product:
Shipping cost (where applicable) is added at checkout and shown separately before payment. The order summary always displays an itemised line breakdown, the total price including VAT, and the payment method before you confirm.
You can pay by:
Your booking, registration or shop order is confirmed once payment is received (card and Swish: instantly; invoice: on issue, with the goods or service released according to the invoice terms agreed at checkout).
Under the Swedish Distance and Off-Premises Contracts Act (2005:59) — which implements EU Directive 2011/83/EU — consumers have, as a default rule, the right to withdraw from a distance contract within 14 days without giving any reason. The clock starts:
The law provides an exception for "services relating to leisure activities, where the contract specifies a particular date or particular time period" (2 kap. 11 § p. 12 distansavtalslagen). Padel coaching falls within this category. This means private lessons, academy programs, events and clinics are not covered by the 14-day right of withdrawal — once you confirm and pay for a session, group placement, or event on a specific date or for a specific scheduled period, the booking is binding.
Our separate cancellation policy (below) governs what happens if you can't attend a session you have already booked.
Video reviews are a digital service. By default they are covered by the 14-day right of withdrawal. However, because most customers want their review delivered as quickly as possible, at checkout you may give explicit consent for us to start the service before the 14-day window expires, and at the same time acknowledge that doing so means you lose your right of withdrawal once the service has been fully performed. If you give that consent and we deliver the review, the right of withdrawal no longer applies. If you do not give that consent, we will only deliver after the 14-day window has expired; if you withdraw before delivery starts, we will refund the full amount.
For items bought in our shop, you have 14 days from the day you receive the goods to withdraw without giving a reason. To exercise this right, send us a clear written notice within 14 days (see "How to withdraw" below). You must then return the item to us within 14 days of giving notice. The item must be in essentially the same condition as you received it. You are responsible for the cost of returning the item unless we have explicitly agreed otherwise.
We refund the full purchase price (including the original standard delivery cost) within 14 days of receiving your withdrawal notice. We may delay the refund until we have received the returned item or proof of dispatch, whichever is earlier.
Send a clear written notice — by email to info@deep-padel.com — containing your name, the order or booking reference, what you are withdrawing from, and the date. You can also use the Swedish Consumer Agency's standard withdrawal form, available here: Konsumentverket — Standardformulär för utövande av ångerrätten.
Because scheduled training is not covered by the 14-day right of withdrawal, we apply our own cancellation policy as a courtesy to give customers some flexibility:
If we cancel a session, event, or program ourselves, you receive a full refund and the option to rebook at no extra charge.
Shop orders are shipped from Stockholm. Standard delivery times for in-stock items:
Estimated delivery time and shipping cost are shown on the product page and confirmed at checkout. Risk of loss passes to you when the carrier hands the item over to you. If your order has not arrived within twice the estimated delivery window, please contact us — we will investigate with the carrier and either resend or refund.
As a consumer in Sweden you have a statutory right of complaint (reklamationsrätt) for three years from receipt of a physical good, where the fault existed at the time of delivery. This applies whether or not the item was sold with an additional voluntary warranty. To make a complaint:
Some items in the shop are sold with an additional manufacturer warranty (typically for rackets and electronic accessories). Where this applies, the warranty period and conditions are stated on the product page. The manufacturer warranty exists alongside, and does not reduce, your statutory rights.
Please arrive 5 minutes early so your session can start on time. No-shows forfeit the session fee — we can't reschedule or refund a missed slot.
We expect everyone — players, parents, coaches, staff — to behave respectfully toward each other and toward facility rules at the clubs we use. Disruptive, abusive, or unsafe behavior may result in removal from a session, group, or the academy without refund.
If you have a complaint we have been unable to resolve, you can refer the matter to the Swedish National Board for Consumer Disputes: Allmänna reklamationsnämnden (ARN), Box 174, 101 23 Stockholm. EU consumers can also use the European Commission's Online Dispute Resolution platform: ec.europa.eu/consumers/odr.
We may update these terms from time to time. Material changes are notified by email to active account holders and posted on this page with an updated date. Continued use of the service after the effective date constitutes acceptance.
These terms are governed by Swedish law. Stockholms tingsrätt has jurisdiction for non-consumer disputes. If you are a consumer, your rights under EU and Swedish consumer law are preserved and not waived by these terms.
Questions about these terms or about a specific booking, order, or complaint? Email info@deep-padel.com or call +46 73 957 01 73.